Articles from Reputation

Reputation, the global leader in reputation intelligence, today released its 2026 North American Automotive Rankings, highlighting how the industry’s top-performing brands, dealer groups, and dealerships are moving beyond reputation management to operate reputation as a continuous, AI-driven intelligence system.

Timed with National Leave Review Day, a new survey from Reputation, conducted in partnership with Nielsen, reveals that AI is no longer a novelty in dining, it’s already changing how Americans choose where to eat and drink. At the same time, inflation and shifting consumer habits are making each restaurant visit more selective and expectation-filled.

Reputation, the global leader in reputation performance management, today announced the launch of several new products and features made possible by its rebuilt-for-AI platform and unified intelligence hub. In a market where consumers feel processed rather than heard and AI search engines can pick up their voices across a vast digital landscape, it is imperative that businesses have access to the reputation intelligence they need to act fast. Reputation’s newest products—Competitive Insights, Voice of Brand, AI Reputation Manager, and Reputation®IQ—tackle critical market challenges and give businesses the insights they need to make strategic decisions quickly and confidently.

Reputation, the global leader in reputation performance management, today unveiled a major evolution of its platform, seamlessly embedding advanced AI capabilities that deliver deeper, real-time consumer sentiment insights from a wider range of channels.

Reputation, the global leader in reputation performance management, today announced a strategic expansion of its platform, introducing powerful new features designed to enhance the sources of feedback data, increase the dimensions of data being tracked, and ultimately uncover hidden insights in today’s complex consumer journey. The platform enhancements allow businesses to bridge the widening brand perception gap by collecting data from diverse feedback channels, leveraging advanced analytics and AI for more comprehensive insights, and taking action in real time to impact consumers experiences

Reputation, the global leader in reputation performance management, today released its annual North American automotive industry report, revealing that all 152 top-performing dealerships have achieved Reputation Scores meeting or exceeding 900, highlighting reputation management’s strategic importance in the automotive sector.

Reputation, the global leader in reputation performance management, continues to build momentum in the market with two awards that validate the company’s market leadership and organizational strength. The organization has been named to Inc.’s 2024 Power Partner Awards list and has earned the Great Place To Work™ Certification, reflecting both its expanding market impact and thriving company culture.

Reputation, the global leader in reputation performance management, today celebrates National Leave a Review Day, which calls attention to the importance of online reviews. Indeed, according to a recent survey from Reputation, consumers are putting their trust in online reviews first, outweighing the opinions of friends and family, company claims, social media influencers, and media reviews.

A new survey commissioned by Reputation, the global leader in reputation performance management, reveals that online reviews have become one of the most influential factors in consumer decision-making, surpassing traditional sources such as company marketing efforts, influencer opinions, and even advice from friends and family. The survey, conducted by research firm Prodege in the fall of 2024, gathered insights from 2,000 consumers across the United States, revealing significant shifts in consumer trust and the purchasing process.

Reputation, the global leader in reputation performance management, today released its 2024 Property Management Industry Report, highlighting the growing importance of online reviews in the rental market. The study, which analyzed over 336,000 reviews across 11,300 multifamily properties, clearly shows that while excellent amenities and prime locations matter, the real driver for renting a property comes from online reviews left by current and past residents.