Articles from Pindrop

Pindrop solutions secure customer interactions with award-winning authentication and real-time deepfake detection

Pindrop, a leader in digital communications security and recognized as one of TIME’s Best Inventions of 2025, announces the general availability of Pindrop® Pulse for Meetings, expanding its award-winning authentication and deepfake detection technology across all major video collaboration platforms. The solution is now available on Zoom, Webex and Microsoft Teams. Pindrop® Pulse for Meetings helps enterprises secure their most critical conversations from both human and AI impostors.

Pindrop, a global leader in authentication and fraud detection, today announced a strategic partnership with BT, one of the world’s leading communications service providers, to bring cutting-edge voice security solutions to BT Group’s enterprise customers across the UK. This comes as contact centre fraud has surged more than 100% since 2021, growing another 26% year-over-year. Today, 1 in every 599 calls is fraudulent, underscoring the urgent need for advanced protections. Pindrop will help to address BT customers’ business challenges within this evolving threat landscape, driven by Pindrop’s proven ability to combine operational efficiency, superior product capabilities, and flexible architecture for modern contact centres.

Pindrop, a global leader in voice authentication, fraud and deepfake detection, today announced a strategic partnership with Webex by Cisco, a leading provider of collaboration technologies powering customer and employee experiences, to bring Pindrop’s enterprise-grade solutions to the Webex Suite and Webex Contact Center.

Pindrop, a global leader in voice technology, today announced availability of its suite of voice authentication solutions on Google Cloud Marketplace. Pindrop is also an Independent Software Vendor (ISV) partner in the Google Cloud Partner Advantage Program.

Pindrop, a leading provider of voice security and authentication solutions, announced today a strategic partnership with NTT DATA, a global digital business and IT services leader, to bring next-generation voice fraud detection and authentication technology to the Japanese market.

Pindrop, a global leader in voice technology, today announced the appointment of Marc Diouane to the role of President and Chief Operating Officer. Diouane joins the company after serving in various successful executive leadership roles at multi-billion dollar SaaS companies, including Checkr, Zuora, and PTC.

Pindrop, a global technology leader offering security, identity, and intelligence for every voice, has won the 2022 Fraud & AML Impact award for “Best Authentication Innovation” by Aite-Novarica Group, a global advisory firm providing mission-critical insights on technology, regulations, strategy, and operations to the financial services industry. As a winner of the “Best Authentication Innovation” category, Pindrop is now placed in a select group of organizations that have developed innovative and disruptive solutions to help the financial services industry to defeat fraud and to improve consumer experience. Pindrop was recognized for its innovative authentication and fraud detection platform following significant service enhancements to its technology suite.

Pindrop, a global leader in voice technology, today announced the appointment of Kieran King to the role of Chief Customer Officer. King’s 25-plus years of experience in B2B software-as-a-service (SaaS) strategy, sales, and marketing will enable Pindrop to achieve its next growth phase through a renewed focus on customer success.

Pindrop, a global leader in voice technology, announced its latest deployment of product features at RSA Conference 2022 — advancing voice security even further by allowing customers to gain deeper intelligence by offering new features that predict age range and spoken language, monitor fraudulent attempts to pass voice verification, as well as offer customizable account data tags for better policy automation.

Pindrop, a global leader in voice technology, today announced it was named the winner of a gold Stevie® Award in the Safety & Security category in The 20th Annual American Business Awards®.

Pindrop, a global leader in voice technology, today announced a new partnership with Google Cloud that will enable it to build and offer new authentication solutions to enhance call center experiences for customers on Google Cloud’s platform. Pindrop will also make its suite of fraud detection and voice security solutions available on Google Cloud Marketplace, as it is now part of the Google Cloud Partner Advantage Program as an Independent Software Vendor (ISV) partner.

Pindrop, a global leader in voice technology, announced that VeriCall Technology–a solution offered by its wholly owned subsidiary Next Caller–now offers fraud risk analysis from the Pindrop Intelligence Network (PIN) to enhance its passive authentication technology while making fraud detection capabilities more accessible to a broader audience. Customers using VeriCall Technology can now use risk scores to reduce security questions and one-time passcodes for more callers, and leverage new insights to respond to high-risk interactions in real-time.

Pindrop, a global leader in voice technology, today released its annual Voice Intelligence & Security Report uncovering how companies might be accidentally inviting fraud, threat mongers from the dark web and bad actors better prepared to pass authentication.

Pindrop has been awarded a Top Workplaces 2022 honor by The Atlanta Journal-Constitution. The list is based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC. The anonymous survey uniquely measures 15 culture drivers that are critical to the success of any organization: including alignment, execution, and connection, just to name a few.

Pindrop, a global technology leader offering security, identity, and intelligence for every voice, today announced the findings of a commissioned Total Economic Impact™ (TEI) Study conducted by Forrester Consulting. The study interviewed six Pindrop customers, aggregated the interviewees’ experiences and combined the results into a single, mid-size composite customer organization. The findings for the composite organization reveal a 171% return on investment and a net present value (NPV) of $11.60 million using its Pindrop(R) Protect, Passport, and VeriCall(R) Technology solutions over three years.

Pindrop, a global technology leader offering security, identity, and intelligence for every voice, today announced its partnership with Five9, a leading provider of the intelligent cloud contact center. The partnership will make Pindrop’s solutions more accessible across the globe, helping to secure customer interactions across a number of industries with leading voice authentication, fraud detection, and call intelligence technology.

Pindrop, a global technology leader offering security, identity, and intelligence for every voice, today announced that VeriCall® Technology, a solution offered by its wholly owned subsidiary Next Caller, is now the first ANI validation and spoof detection platform available on Amazon Marketplace for Amazon Connect, a cloud-based contact center service platform. This offering will enhance call verification and spoof detection while enabling businesses to personalize the customer experience, encourage self-service, and reduce reliance on frustrating and time-consuming authentication methods like knowledge-based questions and one-time passcodes.

Pindrop, the global technology leader in identity, security, and trust for voice interactions, today announces the appointment of Collin Davis as its first Chief Technology Officer to continue evolving Pindrop’s contact center solutions, including fraud, IVR, and authentication as well as define and envision its additional IoT offerings. CEO and co-founder, Vijay Balasubramaniyan previously led the responsibilities.